Frost Bank

2013 Retail Banking Satisfaction Study: Texas Region

Power Circle RatingsTM are a consumer-friendly online rating system from J.D. Power based on the company's syndicated, industry-wide research studies. The ratings are based on feedback from owners who have purchased or used the products or services being rated. Below are ratings from Frost Bank compared to other brands in the study.



Overall Satisfaction: This score is based on how customers rate their overall experience with their current primary financial institution.
Product Offerings: This score is based on how customers rate the variety of services available, ease of making account changes, effectiveness of communication regarding products/services and competitiveness of interest rates for their primary financial institution.
Facility: This score is based on how customers rate the hours of branch operation, number of branches, and ease of access for their current primary financial institution.
Account Information: This score is based on how customers rate the ease of understanding and clarity of account information provided from their current primary financial institution.
Fees: This score is based on how customers rate experiences with their primary institution’s fee structures.
Account Activities: This score is based on how customers rate the various transaction methods used (as applicable) including in-person, ATM, online, automated phone, and phone transactions with a live representative for their current primary financial institution.
Frost Bank
Amegy Bank
Bank Of America
BBVA Compass (Compass Bank)
Capital One
Chase
Citibank
Comerica Bank
International Bank Of Commerce
Prosperity Bank
Regions Bank
Wells Fargo
Woodforest National Bank
Power Circle Ratings Legend
Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power awards.