Quicken Loans

Power Circle Ratings: 2013 Primary Mortgage Origination Satisfaction Study

Power Circle Ratings™ are a consumer-friendly online rating system from J.D. Power and Associates based on the company's syndicated, industry-wide research studies. The ratings are based on feedback from owners who have
purchased or used the products or services being rated. Below are ratings from Quicken Loans compared to other brands in the study.
  

Overall Satisfaction: This score is based on how customers rate their current home mortgage originating lender overall.
Application/ Approval Process: This score is based on how customers rate the variety of loan options to choose from, competitiveness of interest rates offered, ease of completing loan application, length of time from loan application to final approval, reasonableness of the amount of supporting documentation required, and reasonableness of all fees paid at application.
Loan Representative: This score is based on how customers rate the knowledge and courtesy of the loan representative, the loan representative's concern for their needs, responsiveness to questions, and clarity of explanation of loan options.
Closing: This score is based on how customers rate the ease of understanding closing documents, convenience of closing, length of time from final loan approval to closing, and reasonableness of closing costs.
Contact: This score is based on how customers rate their mortgage provider's ability to answer questions or resolve problems.
Quicken Loans
Bank of America
BB&T (Branch Banking & Trust Co.)
Chase
CitiMortgage/Citibank
Fifth Third Mortgage
Flagstar Bank
GMAC Mortgage
PHH Mortgage
PNC Mortgage
Provident Funding Associates
SunTrust Mortgage
U.S. Bank
Wells Fargo


Power Circle Ratings Legend
Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power awards.